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Contact support

For product and account help, email support@stenz.app or use the current Stenz support page.

Include

Section titled “Include”
  • your Stenz account email or artist slug, when needed to identify your own account;
  • the affected surface: iOS, Studio, public form, custom domain, ChatGPT, or Claude;
  • date, time, and timezone;
  • app or browser version and device type;
  • exact safe error code and correlation identifier;
  • the steps you took and the result you expected;
  • a screenshot with client, payment, DNS-account, and authorization details redacted.

Never include

Section titled “Never include”

Do not send passwords, one-time codes, cookies, access or refresh tokens, OAuth authorization codes, API keys, full payment details, private keys, DNS-provider credentials, unredacted client contact information, request text, message bodies, media, or raw provider payloads.

If a financial, message, booking, or invoice action has an uncertain result, say that clearly and include the timestamp. Do not repeat the action only to produce a cleaner screenshot.

Section titled “Security, privacy, and legal”

See Privacy and legal for the canonical policies.