Deposits
Deposits help secure an accepted project or proposed slot. Availability depends on your Stenz plan, configured provider, country, and provider account state.
Before requesting a deposit
Section titled “Before requesting a deposit”Verify the client, request, amount, currency, due date, and any linked proposal. Stenz can use configured Stripe, PayPal, or Lydia flows; the exact options shown to a studio depend on its setup. Stenz does not store card or PayPal credentials.
Understand the states
Section titled “Understand the states”- Requested — the deposit record exists and can be shared when eligible.
- Checkout ready — a provider checkout was created; no payment is proven yet.
- Paid — the payment status was confirmed through the applicable provider flow.
- Expired, cancelled, or failed — the current link cannot be treated as payable.
- Refunded or disputed — money movement changed after payment and needs separate review.
If a provider callback is still pending, wait for the record to update before creating another request. For Lydia, the artist may need to confirm the matching payment in Stenz using the exact reference.
Refunds
Section titled “Refunds”A refund is a financial and potentially irreversible action. It requires a recent approval inside Stenz, not only an assistant confirmation. Verify the original deposit, refundable amount, provider, reason, and client before approving.
Deposit status does not replace booking status or invoice accounting.